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Why should you choose Helpthemove?

1. What is Helpthemove?

Helpthemove is a free, web-based utility management platform designed for letting agents, landlords, social housing providers, and Build to Rent developers. It handles notifications to councils, energy providers, and water suppliers for every tenancy move, saving significant administrative effort.

2. No Hidden Costs or Commitments

Helpthemove is 100% free to use. There are no subscription fees or hidden charges. Landlords, letting agents, and tenants can rest assured there is no “catch”—the platform is funded through its supplier partnerships, not by charging users. Reiterating this builds trust, especially for new users.

3. How do Helpthemove help with utility billing and tenancy changes?

When a tenant moves out, Helpthemove automatically closes the existing utility account and transfers billing responsibility to the landlord for the duration of the vacancy. If the property's energy supply is switched to our partner OVO, void energy billing is paused for up to 90 days. A single, consolidated bill for the entire vacant period is then produced when a new tenant moves in. This fully automated and centralised process is completed in under 30 seconds, significantly reducing manual administration and minimising errors.

4. What time savings can be expected?

Helpthemove significantly streamlines administration, saving at least 60 minutes on every move-in and move-out process.

5. Can it reduce void turnaround times?

Yes—users report that Helpthemove accelerates void property turnaround by 20–50%, enabling landlords and housing providers to re-let properties much faster.

6. How does Helpthemove help minimise unnecessary utility billing?

Void energy billing often represents a hidden expense, as standing charges for electricity and gas continue to apply even when a property is unoccupied—typically amounting to around £77 per year for electricity and £82 per year for gas per property. Helpthemove’s automated switching process pauses billing during vacant periods and provides a void credit, helping to significantly reduce these unnecessary costs.

7. What financial benefits does Helpthemove offer?

In partnership with OVO Energy, Helpthemove offers:

  • A Landlord Energy Credit of up to £55 per void property (including up to £30 energy credit + up to 30 days of standing charge cleared)

  • A single, consolidated billing statement for multiple properties—eliminating multiple bills for large landlords and housing associations

  • Commission opportunities for agents on energy switches, offering a revenue stream with no cost to landlords, agents, or tenants

8. Will tenants lose their freedom to choose energy suppliers?

Not at all. Tenants inherit the current supplier but are free to switch at any time. Helpthemove ensures the property remains on a variable tariff without exit fees during void periods, providing flexibility and transparency.

9. Is the platform easy to use?

Absolutely. The interface is user-friendly and fully traceable—unlike disjointed email-based systems, you can easily track who did what. Integrations with popular property management platforms are available or can be custom-set up.

10. How widely is Helpthemove used?

Since its launch in 2014, Helpthemove has grown rapidly. As of now, it serves over 3,000 clients managing more than 620,500 properties across the UK, including notable names like Foxtons, Canopy, Belvoir, and Dandara Living.

11. What recognition has Helpthemove received?

Helpthemove is award-winning, featuring on both the Northern Tech Awards Top 100 List and the PropTech Top 50 List in the past year.

12. Does Helpthemove go beyond letting agents?

Yes—it's also tailored for social housing providers and Build to Rent developers, offering streamlined void energy management, faster re-letting, debt clearance, and better ESG compliance support.