Who do you notify for a Change of Tenancy? 

How does Helpthemove notify District Councils and water suppliers?

When a move is added to the portal and the notification box is ticked, our system automatically locates the correct District Council and clean/waste water supplier for the property.

In most cases, the details are found instantly and auto-populated into the portal. If the system cannot find the correct supplier (for example, if the property is new), our team are experts at locating the correct supplier and will do this for you.

What are Council Web Notifications (CWNs) or Web Forms?

Some councils now prefer online forms instead of email notifications. We regularly check which councils have made this change and test their forms to ensure they capture all required data.

Once verified, our portal is updated to include the correct form link. When you add a council in the portal, a pop-up will explain the next steps and provide the link.

For clients who have chosen to integrate with our API, our team will complete the form for you. To discuss an API integration to save your team additional time, please reach out to your Helpthemove Account Manager.

How are energy supplier notifications managed by Helpthemove?

Our system can also identify the current energy supplier, but there are a couple of important points to note:

• Move-out searches only – The system only searches for the current energy supplier when a move-out is recorded. At this point, a notification is sent to the incumbent energy supplier once the move-out date has passed.

• Switches to OVO – With a high successful switch rate (typically 85%), our system assumes the supply transfers to our partner OVO during vacant periods. As a result, no supplier search is performed at move-in; instead, all relevant information is automatically sent to OVO to ensure tenant details are accurately directed.