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Uncapping (Reinstating) Gas Supply - FAQ

  1. What does “capped” mean?

    It generally means a physical seal/obstruction has been fitted (e.g. in the Emergency Cut-Off Valve (ECV) or on the pipework) to stop gas flowing, not just turning off a valve. 

  2. Why might my gas supply be capped?

    Safety issues: leaks, failed safety checks, risk identified via a smart meter or inspection.

    Extended vacancy of a property.

    Non-payment or credit issues (especially for pay-as-you-go).

    Appliance or meter removal or parts of the system need repair.

  3. How do I know who to contact?

    If the cap is before the meter (on the inlet supply or ECV): contact your gas network operator / Gas Transporter. Most energy supplier cannot work on those parts specifically. 

    If the cap is after the meter (on internal pipework): a Gas Safe-registered engineer can address this. Our energy partners are not responsible for internal pipework beyond the meter except arranging for repairs when needed under specific circumstances. 

  4. What are the steps to reinstate supply?

    Identify where the cap/seal is.

    Contact the current energy supplier (if meter side or upstream of meter) or the Gas Transporter if applicable.

    If internal pipework or appliances are involved, use a Gas Safe engineer.

    Safety checks must be done: tightness tests, leak checks, etc.

    Once everything is safe, reinstatement can proceed.

  5. Costs and charges

    It is common that there are charges for meter removal/disconnection and associated work. Example: £141 for meter removal job (includes physical disconnection, disposal, capping, final billing, and updating records).

    Internal work (appliances, pipework) is separate, often paid directly to the engineer.

    Standing charges generally continue until supply is formally disconnected (meter removed or account closed appropriately). Capping alone usually doesn’t stop them. 

  6. Switching supplier when gas supply is capped

    Yes, you can switch supplier even if gas supply is capped. The new supplier will take over, and standing charges may still apply until the supply is disconnected or meter removed. 

  7. Ending gas supply permanently

    If you no longer plan to use gas (e.g. going fully electric, installing heat pumps), you can request gas supply disconnection + meter removal. 

    You’ll need to contact the current energy supplier to arrange this. Internal pipework removal is separate and usually your responsibility.