Why is it important to enter accurate change of tenancy details?

When a new tenancy begins, it is essential to create a move-in on the portal. This ensures we capture the correct details of the tenant, their move-in date, and any relevant meter readings or meter serial numbers.

Accurate and complete information is vital because it:

• Ensures responsibility for bills is correctly transferred from the landlord to the tenant from the date they move in.

• Prevents incorrect billing, delays in notifying the right parties, or issues with energy supply changes.

• Avoids landlords receiving chaser letters or bills from the Energy, Council, or Water providers when the tenant should be liable.

Key points to remember:

• Enter tenancy details as soon as you know who is moving in and when.

• Always double-check the information before submitting to avoid errors.

• If needed, move-ins can be cancelled or reverted back to landlord details, or updated to reflect a new tenancy.

By keeping tenancy details accurate and up to date, you help ensure smooth account management, correct billing, and the right people being notified at the right time.