Our 'How To' guide to debt clearance

Locate the property by entering the postcode in the search bar and clicking the search icon.

Select the required vacant property.

Click on the Actions drop-down button.

Choose Request Debt Clearance from the drop-down menu.

Select the Electricity Key Meter option from the list.

Enter the meter serial number if it is not automatically populated. If it is auto-populated, check the details are correct.

Populate the required fields which represent the individual screens on the electric meter. Click on the question mark next to each option for a brief explanation.

Enter the meter reading for screen A into the field provided.

Note: Screen B will only be displayed if the electric key has been inserted.

Continue to add the meter screen readings in each of the fields shown. You may not need to add readings in the fields for screen H or Y and J or Z as these represent electric, which is billed at a dual rate.

Select Yes or No to indicate if the meter is damaged. If Yes, enter notes to explain the issue. Note: If there is no power at the property as a result of the fault, abandon the debt clearance request and call OVO on our partnership helpline at 0345 300 2316 (this number is only for our clients).

Indicate Yes or No to advise if there are any issues. If there are error messages showing on the meter, select Yes and enter the error code.

Add any additional notes which may be of assistance to OVO. For example, if you would like another person to be included in the email response to the request, add their email address.

Once the form is completed, click on the Confirm Request button to submit your debt clearance request.

Confirmation of your debt clearance request will be displayed. Check to ensure all details are correct.

A copy of the request is sent to OVO. They will process the request and provide an update within 48 hours.