Early Data, Easy Move

'Early Data, Easy Moves' is a best-practice approach designed to help ensure successful utility switches, smoother tenant move-ins, cleaner billing transitions, and reduced operational issues.

The key principle is simple: provide move-out and move-in information as early as possible.

Why are move-out and move-in dates so important?

The timing of when move data is entered directly impacts whether utility switches complete successfully.

If move-out or move-in dates are submitted late, especially if the move-out is added after the move-in, it can result in:

• Failed switches
• Lost landlord benefits or energy credits
• Billing issues
• Additional manual work for your team
• Delays and confusion for tenants

When should move-out dates be entered?

Move-out dates should be entered as soon as they are known.

Where possible, providing 14+ days’ notice gives the best chance of a clean and successful switch.

However, we understand that short-notice tenancy changes can happen, including:

• Surrenders
• Sudden terminations
• Last-minute move changes

Even if 14 days’ notice is not possible, the move-out should still be entered immediately once confirmed, even if this is on the day of the move.

Can switches still complete if notice is short?

Yes. Thanks to Helpthemove’s technology capabilities, most switches can still complete successfully provided the data is received before the incoming tenant moves in.

This also helps retain the majority of associated benefits and commission.

When should move-in dates be entered?

Move-in dates should be added as soon as the tenancy is confirmed, not when the tenant collects the keys.

Early move-in submissions help provide:

• A smoother move-in experience
• Cleaner billing transitions
• Less disruption or confusion
• Better switch success rates

What happens if move-in dates are entered late?

Late move-in submissions can still disrupt the switching process, even if the move-out was entered early.

This can lead to:

• Delayed or failed switches
• Billing complications
• Increased manual handling
• Tenant dissatisfaction

How does early data benefit landlords?

Providing move information early helps landlords by:

• Protecting energy credits
• Supporting successful utility switches
• Reducing void-period complications
• Improving billing accuracy

How does early data benefit tenants?

Tenants benefit from:

• A smoother, disruption-free move
• Cleaner billing transitions
• Reduced confusion during move-in
• Better continuity of utility services

How does early data benefit property management teams?

Property teams benefit through:

• Reduced manual rework
• Less chasing and correction work
• Faster and cleaner billing
• Improved operational efficiency
• Protection of associated commission

Can Helpthemove help review our current process?

Yes. Your Helpthemove Account Manager can review your move-out and move-in workflow to identify delays or process gaps that may be causing missed switches or operational issues.

How can we get support?

You can contact Helpthemove using the details below:

• Email: support@helpthemove.co.uk
• Phone: 0161 399 0247 (Mon-Fri 9am to 5pm)

You can also speak with your direct Account Manager to arrange a workflow review session.