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Changes to tenant move out dates
It's important to keep us informed about any changes in your circumstances, especially regarding extended tenancies. Please ensure you notify us promptly.
It is essential to notify us immediately when a tenant chooses to extend their tenancy. Prompt communication ensures that all tenancy records remain accurate and prevents any unintended notifications or complications with energy supplier processes. Failure to update us in a timely manner may result in tenant dissatisfaction and could inadvertently trigger an Erroneous Transfer.
If you experience any difficulties making these updates directly through the portal, please contact the Helpthemove Customer Service Team. You can reach us by email at support@helpthemove.co.uk or by phone at 0161 399 0247.
If your system is integrated with our portal, please refer to the following integration ‘How To’ guides: